Refund/Return/Exchange Policy

Refunds:

All sales are final. All sales are in US Dollars. We do not provide refunds. Once an order is placed, your contest entries are automatically and immediately entered in our giveaway. We cannot tamper with the entries for the giveaway.

Exchanges:

However, we do accept exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to Rockin’ Art. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Care. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to [email protected].

If you receive and item that is damaged or is incorrectly shipped by us, please contact Customer Care immediately at [email protected].

Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

Boxers/Socks/Underwear:

We do not exchange any boxer, socks or underwear products due to hygiene and safety issues.

Shipping address for exchanges:

ROCKIN’ ART LLC
Attn: Exchanges
1722 NM-76

Truchas, NM 87578

Customer Care Email: [email protected]
Customer Care Phone #: 505-595-0900